When you assign a to-do or milestone to someone in Basecamp you have the option of notifying them via email. If you check the box, the person will receive an email listing the to-do or milestone, along with a link back to that to-do or milestone.
What we found was that a fair number of people were replying to that notification email. They either had questions about the to-do or milestone, or they just wanted to make a note about it. Whatever the reason, the email reply wouldn't be received by the project, or the person who assigned the to-do or milestone, because the email address the notification was sent from wasn't set up to receive replies.
Sound confusing? It was. So we fixed it. Now people can reply to the initial notification email for to-dos or milestones and the reply will be automatically posted to the project as a comment. No more potential for lost communications. Much better!
